Identify the charge and the requested outcome
Use Request Help in Profile or email support@ourdream.ai from the relevant account address. Include the product, date, amount, currency and receipt reference, followed by the reason for the request.
If your bank shows two entries, distinguish a completed payment from a pending authorization where possible. Keep the correspondence together and omit passwords, login codes and complete payment-card details.
How usage affects a review
Our payment-help guidance restricts refunds after more than 25% of a purchased product has been used. An unused purchase and a fully spent coin allocation are not the same case. Annual purchases can require a separate full or partial review.
A failed-generation credit is different: it restores the relevant account allowance rather than reversing a payment. Use failed-action checks if the error promised a credit that has not appeared.
Other conditions can apply to the transaction
Our Refund Policy includes a 14-day reporting period for defects or a service materially different from its description, plus withdrawal provisions for eligible EEA, UK and Swiss consumers. Consent to immediate digital-service delivery and what has already been provided can affect those conditions.
Cryptocurrency transactions have separate final-payment restrictions, subject to applicable requirements. Ask for a review of your actual purchase and location rather than assuming that one short usage rule decides every case. A request is not a guarantee of approval.
Check renewal while the request is open
If you also want to stop another payment, complete subscription cancellation and keep that confirmation. A general refund email does not substitute for the account's renewal controls.
Keep access to the account and receipt while support investigates. Do not delete the account just to raise a payment question.