Account and purchase support
Email support@ourdream.ai from the address linked to the account. If you can sign in, Request Help is also available in Profile.
- For login, include the original method, attempt time and missing or displayed notice.
- For billing, include the product, amount, currency and receipt reference.
- For generation, include the feature, failure time, error text and whether the balance changed.
Check subscription sync and error steps before repeating a purchase that may already have completed.
Privacy and safety requests
Email trust@ourdream.ai for an appropriate request. For a public character or media item, use its report control and provide the item's location and concern without republishing prohibited material.
Use personal-data requests for access, correction or deletion questions, and content review for moderation matters.
A useful message format
Subject: Paid access not showing
Account: [linked email]
Purchase: [product and receipt reference]
When: [date, time and time zone]
Notice: [exact wording]
Checks: [account method, processing status and sync result]
Remove passwords, authentication codes, complete card numbers and unrelated information from screenshots. Add follow-up details to the same request so the sequence is easy to follow.
Keep account changes distinct
Use renewal controls to stop another subscription payment. Ask for a purchase review about a charge. Read the warning before permanent deletion.
A fictional character cannot submit these requests or confirm their completion. Keep the actual account or support confirmation.