Know the service and the support channels
Dream Studio USA, Inc., a Delaware corporation, operates OurDream. Our service agreement identifies the shared account service across ourdream.ai and ourdream.io. The character you select is fictional software, not the operator or a human support agent.
For account or purchase questions, use support@ourdream.ai or Request Help in Profile. Send appropriate privacy and safety requests to trust@ourdream.ai.
Check the audience before you generate
| Material | What to know |
|---|---|
| Private chat | A character creator does not receive access to your dialogue merely by creating the profile |
| Media from a public character | May appear in the character's community pack without identifying the user who generated it |
| Private or unlisted character generations | Not part of a public-character pack under our privacy summary |
Service and model processing is a separate question. Providers process information needed to operate the tools. Encryption in transit or storage should not be read as a promise that only your device can process a message.
Protect access and limit sensitive information
Keep your sign-in secure and return through the original login method. Do not put passwords, identity documents or full payment details into a character conversation. Complete required age checks through the designated verification flow.
Replies can be inaccurate, including statements about the service itself. Use account settings and support to confirm purchases, privacy controls or restrictions; a fictional response cannot make those decisions.
Choose the right request
Use the item's reporting control for a content concern. Use the privacy channel from the relevant account address for access, correction, export or deletion, subject to the applicable process and location.
Our data and browser-storage explanation covers those distinctions. Permanent account deletion is not the same as hiding a character, clearing cookies or stopping renewal.